Frequently Asked Questions

How do I place an Ad?

If you have never placed an ad with us before, Click on the Place My Ad button in the Classified section and follow the instructions.  After you place your first listing, you will then have an account so you can come back and manage your ads anytime.  Your ad will immediately be posted. Be sure to activate your account when you receive the confirmation email after your ad is placed. 

If you didn't receive your activation link, within 15 minutes,  please check your junk mail folder or contact us at +8801912700777 or email: care@xchanze.com

How do I access my account?

At the top right-hand corner of every page, you will see Sign-In. (If it shows your name you are logged in).  Please click on that link.

If it is asking you to log in enter your user name or email address and password. You will be taken to the Your Account area where you can edit your billing and contact information.  Then you will have access to Your Orders so you can review the listings you have placed in the past.

I am logged in but I don’t know where I can see the classified listings I have placed?

Please click on Classifieds on the top menu of any page and you should see be able to see your ad under the listings.  Your ad is posted immediately upon your successful submittal. If you do not see your ad contact us at +8801912700777 or email: Care@xchanze.com.   

If you want to see your ads under your account, please log in to your account and click on 'Your Orders'. 

How Do I Change My Ad?  

The easiest way would be to go to the classifieds page and click on the orange “my listings” button. You can then click the pencil icon next to your ad to edit it. You can also get to this same page by clicking Your Account -> Your Content, then sorting by classified listings.

How do I contct you for more Help?

There is a full list of instructions in our HELP guide on the Classifieds page (blue HELP button).

If you have a question not answered in this Help Guide, please e-mail us care@xchanze.com

We will get back to you as soon as possible.

How do I respond an Ad?

Anyone can view an ad, but you must have an account to respond to an ad where a phone number or e-mail address is not stated in the ad. Why do we do this? Our system protects the seller from getting on a spam list by using our system as a middleman to pass messages through. For the buyer's convenience, we advise all sellers to include their phone numbers in ads, but not everyone is comfortable with that advice.

To contact an exchanger:

Login with your USERNAME/EMAIL and PASSWORD. Go to the ad you are interested in.  Click on the ad to open it up completely.

Click on the EMAIL EXCHANGER button under the CONTACT EXCHANGER heading.  This is directly under the ad description.  Enter your message and SUBMIT.  An e-mail will be sent to the advertiser.

The EXCHANGER's e-mail address is not displayed unless they choose to reply to the sender.

 

Not sure if you have an account already set up?

If you have placed ads with us before, you have an account! Click on the Sign in link at the top right-hand corner of the page to log into your account.  Put in the email address or user name you might have used and the password.  If you can’t remember the password, click on the “Forgot password?” link and follow the steps to reset it.  Then log on and place your classified ad.

I have never placed an ad before but it says I have an account.

You may be a past or present Forum user. We may have your email address already on file. Please take a moment and click on the “Lost your password link?” Follow the steps to reset it and then log on to place your classified ad.

If the system does not recognize your email then please proceed with your ad and an account will be set up for you.